Privacy Policy

iBet88 ("we", "us", "our", "the Platform") operates the online gambling and sports betting website accessible athttps://ibet88.buzz. We understand that your privacy is important to you, and we take our responsibilities as a data controller seriously.

This Privacy Policy ("Policy") describes how iBet88 collects, receives, stores, processes, shares, transfers, and otherwise handles personal data relating to users ("you", "your", "User", "Player") of our platform, in accordance with applicable data protection legislation. It applies to all personal data collected through the iBet88 website, account registration process, games, payment transactions, customer support interactions, and any other service we provide.

By creating an iBet88 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the platform and contact us to close your account.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation or set of operations performed on personal data, including collection, recording, storage, use, disclosure, transfer, or deletion.
• "Data Controller" refers to iBet88, which determines the purposes and means of processing your personal data.
• "Data Processor" refers to any third party that processes personal data on behalf of iBet88, subject to written instructions and data processing agreements.
• "KYC Data" means identity verification documentation collected pursuant to Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, including government-issued identification and proof of address.
• "Technical Data" means automatically collected data relating to your device, browser, IP address, and interaction with the platform.
• "Sensitive Personal Data" means a special category of personal data that warants heightened protection, including data relating to health, financial circumstances, or government identification numbers.

iBet88 collects the following categories of personal data in connection with your use of the platform. The specific data collected will depend on the nature of your interaction with our services:

iBet88 collects personal data through the following primary mechanisms:

• Direct Collection: Data you voluntarily provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or participating in a promotion.
• Automated Collection: Technical data automatically collected when you visit or use the platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 09 (Cookies & Tracking) for further details.
• Third-Party Sources: Identity and fraud-screening data from KYC verification partners; transaction data from payment processors such as Touch 'n Go eWallet, DuitNow, FPX, and major Malaysian banks; and publicly available sources where relevant to AML compliance obligations.
• Inferred Data: Data we derive or infer from your interactions with the platform, such as game preferences, risk profile assessments for responsible gambling purposes, or segmentation for relevant communications.

iBet88 processes your personal data for the following purposes:

1. Account Management: Creating, maintaining, and administering your iBet88 account, including processing registration, managing your profile settings, and communicating important account-related notices.
2. Service Delivery: Enabling you to access and use the full range of iBet88 services, including placing bets, playing games, and participating in promotions.
3. Payment Processing: Facilitating deposits and withdrawals in MYR through your chosen payment method, including verification of payment details and reconciliation of transaction records.
4. KYC & AML Compliance: Verifying your identity and age (21+ requirement), screening against sanctions lists and politically exposed person (PEP) databases, and fulfilling anti-money laundering reporting obligations.
5. Fraud Prevention & Platform Security: Detecting, investigating, and preventing fraudulent activity, multiple-account abuse, payment fraud, and other security threats to the platform and its users.
6. Responsible Gambling: Monitoring gambling patterns that may indicate problematic behaviour, enforcing deposit limits and self-exclusion orders, and providing tailored responsible gambling interventions where appropriate.
7. Customer Support: Responding to your enquiries, resolving disputes, and improving the quality of our support services.
8. Communications & Marketing: Sending you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.
9. Legal Compliance: Complying with applicable laws, regulations, court orders, and regulatory requirements, including the retention of records as required by financial regulations.
10. Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, user experience, and the range of games and services offered.

iBet88 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to on registration — including account management, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable law, including KYC verification, AML reporting, age verification, and financial record-keeping requirements.
• Legitimate Interests: Processing carried out in pursuit of iBet88's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

iBet88 does not sell your personal data to third parties. We may, however, share your data with the following categories of recipients in the circumstances described below:

• Payment Service Providers: To process deposits and withdrawals, relevant financial data is shared with our payment partners, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and major Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong, RHB). These providers act as independent data controllers in relation to your payment data and are subject to their own privacy policies.
• KYC & Identity Verification Providers: To fulfil our age verification and identity verification obligations, KYC data may be shared with accredited identity verification service providers who process this data under strict contractual obligations.
• Game Software Providers: Limited gameplay session data is shared with our licensed game software providers to facilitate game delivery and resolve technical disputes.
• Regulatory and Law Enforcement Authorities: We are required by law to disclose certain personal data to regulatory bodies and law enforcement authorities upon receipt of a valid legal request, court order, or where we are required to report suspicious transactions under applicable AML legislation.
• IT and Security Service Providers: Data is shared with third-party IT infrastructure, cloud hosting, and cybersecurity providers who process data on our behalf under written data processing agreements that include appropriate security obligations.
• Professional Advisors: In limited circumstances, personal data may be shared with legal counsel, auditors, or other professional advisors in connection with legal proceedings, regulatory investigations, or business transactions, subject to appropriate confidentiality obligations.

iBet88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account plus minimum of five (5) years following account closure, to comply with financial record-keeping and AML obligations.
• KYC Documentation: Retained for a minimum of five (5) years following the end of the business relationship, as required by applicable AML regulations.
• Transaction Records: Retained for a minimum of seven (7) years to comply with financial reporting requirements applicable to online payment transactions in MYR.
• Customer Support Correspondence: Retained for a maximum of three (3) years from the date of the last interaction, unless the subject matter of the correspondence relates to an ongoing legal matter.
• Technical and Log Data: Automatically deleted or anonymised after ninety (90) days, except where retained as evidence in connection with a security investigation or fraud inquiry.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever occurs earlier. Opt-out records are maintained indefinitely to prevent inadvertent re-enrolment.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where anonymisation is not technically feasible, data will be securely destroyed.

iBet88 uses cookies and similar tracking technologies to operate and improve the platform. By using theiBet88 website, you consent to the placement of cookies on your device in accordance with this Policy.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential to the operation of the platform, including session management, authentication, and security functions. These cannot be disabled without significantly impairing your use of the service.
• Performance & Analytics Cookies: Used to collect anonymised data on how users interact with the platform, including pages visited, time spent, error rates, and navigation paths. This data helps us improve platform performance and user experience.
• Functional Cookies: Store your preferences — such as language settings, responsible gambling limits, and notification preferences — to personalise your experience across sessions.
• Security Cookies: Support our fraud detection and account security systems by tracking suspicious login patterns, unusual transaction behaviour, and multiple-account indicators.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform. iBet88 does not use cookies to serve third-party advertising or to track users across unrelated websites.

iBet88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and theiBet88 platform;
• Encryption at rest for all sensitive personal data and financial records stored on our servers;
• Two-factor authentication (2FA) available for all player accounts;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular penetration testing and security audits by independent third-party security firms;
• Continuous monitoring of our systems for anomalous activity, intrusion attempts, and data exfiltration signals;
• Incident response procedures for the prompt identification, containment, and notification of data security incidents.

Subject to applicable law, you have the following rights with respect to your personal data held by iBet88. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and in any event within 30 days.

iBet88 does not knowingly collect personal data from individuals under the age of 21. Our platform is intended solely for adults aged 21 and above, consistent with responsible gambling standards applicable to the Malaysian market.

As part of the account registration and KYC process, all players are required to verify their age. We use a combination of self-declaration and document verification (Malaysian MyKad, passport, or equivalent government-issued ID) to enforce our21+ requirement.

If iBet88 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to suspend the associated account, delete all personal data relating to that individual, and return any deposited funds in accordance with our account closure procedures.

iBet88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. The "Last Updated" date displayed at the top of this page indicates the date of the most recent revision.

Where changes are material — for example, changes to the categories of data collected, the purposes for which data is used, or the third parties with whom data is shared — we will provide advance notice to registered users via the platform's notification system or by email to the address associated with your account.

Your continued use of the iBet88 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the platform and may request account closure and data deletion by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by iBet88, please contact using the details below. We are committed to addressing privacy enquiries promptly and transparently.